Town of East Longmeadow’s CoVid-19 Status & Response
|Emergency Hotline: 413-486-9000||CoVid19@eastlongmeadowma.gov|
This page is dedicated to keeping up to date information for the Town of East Longmeadow’s response to CoVid-19. Updated: February 12, 2021 (updated CoVid-19 Cases); December 29, 2020 (updated CoVid-19 Cases); December 9, 2020 (updated School Department, CoVid-19 Cases); November 30, 2020 (updated CoVid-19 Cases); November 25, 2020 (updated CoVid-19 Important Links); November 23, 2020 (updated CoVid-19 Cases); November 16, 2020 (updated CoVid-19 Cases); November 2, 2020 (updated Police Department); October 30, 2020 (updated Police Department, updated CoVid-19 Cases); October 29, 2020 (updated CoVid-19 Cases); October 16, 2020 (updated Council on Aging); October 15, 2020 (updated CoVid-19 Cases, Assessing Department, Public Works); October 14, 2020 (updated Public Library, Health Department, CoVid-19 Cases); October 9, 2020 (updated Police Department, added Human Resources); October 8, 2020 (updated Town Hall Status, Information Technology, Building Department, Department of Planning and Community Development, Fire Department, Collector/Treasurer's Office); June 9, 2020 11:35 am (Updated Building Department Staffing & Services), 9:30 am (Updated Clerk’s Office Services); June 5, 2020 8:40 pm (Added Business Information); May 29, 2020 4:40 pm (Updated Police Department Staffing & Services); May 26, 2020 1:25 pm (updated Clerk’s Office services); May 21, 2020 10:45 am (updated CoVid-19 Cases); May 20, 2020 4:00 pm (updated Department of Planning and Community Development Status), 10:35 am (updated Library Services); May 14, 2020 10:40 am (updated CoVid-19 Cases & Important Links); May 6, 2020 8:50 pm (updated CoVid-19 Cases, Press Releases, Clerk’s Office Services); April 29, 2020 9:33 pm (updated CoVid-19 Cases); April 23, 2020 9:30 am (updated CoVid-19 Cases); April 21, 2020 2:19 pm (updated Important Links); April 16, 2020 2:30 pm (updated Press Releases & Cases); April 15, 2020 10:30 am (updated FAQs); April 7, 2020 12:22 pm (updated Press Releases); April 6, 2020 3:25 pm (updated Police Department status); April 4, 2020 4:45 pm (updated Health Department Information); April 1, 2020 5:15 pm (updated FAQs), 12:30 pm (updated Health Department information); March 31, 2020 11:25 am (updated School Department status); March 30, 2020, 1:45 pm (updated Collector/Treasurer’s Office status), 8:45 am (updated Building Department status); March 26, 2020, 11:50 am (updated School Department status), 8:51 am (updated ELCAT status)
Town Hall Status
Town Hall is closed to the public. Check below for ways to contact specific departments. We appreciate your understanding of the delays that will occur in processing your requests.
Officers and Civilian Dispatchers - Working normal hours and shifts.
Civilian Administrative - Back to normal hours effective June 1st.
Civilian Records Department - Back to normal hours effective June 1st.
Crossing Guards - Out for remainder of year.
The lobby is staffed and open for walk-ins between 8am - 8pm Monday thru Friday only excluding holidays.
Patrol Services - Covid-19 still an issue for operations. Some calls for service will be handled over the phone when possible. Non-life threatening medical responses may be handled strictly by Fire EMS.
Emergencies needing Police/Fire/Medical - Dial "911"
Firearms Licensing (LTC/FID) - New applicants are no longer being accepted while town is in Covid-19 "RED" status.
Application for renewals and 1st time license can be found at https://www.eastlongmeadowma.gov/875/LTCFID-Applicant
Renewals are still being accepted. Please submit completed applications by mail or drop off at the lobby window between 8am and 8pm, Monday thru Friday ONLY. Include a check, for $100 payable to the Town of East Longmeadow and a SASE (self address stamp envelope) to send you your new license. Lobby drop off of the above should be submitted in one envelope marked "LTC Renewal"
Public Records - Request by electronic means using the following link: ELPDrecords@eastlongmeadowma.gov or by phone at (413) 525-5440 option "1" between 8:30am - 3:30pm M-F
Use https://www.eastlongmeadowma.gov/Police for all links.
StaffingThe East Longmeadow Fire Department is operating at mission-ready status to provide fire and EMS protection for the town.
EOC: The East Longmeadow Fire Department’s command staff is facilitating the Town’s virtual Emergency Operation Center.
Staffing: The East Longmeadow Fire Department is prepared to modify the shift staffing as shift levels become affected by Covid-19.
Station Access: The East Longmeadow Fire Department is currently restricting access to the station to only fire department employees.
Open Burning: The East Longmeadow Fire Department will begin on January 15, 2021.
Smoke/CO Inspections: The East Longmeadow Fire Department has resumed residential smoke and co inspections required under Section 26F and 26F 1/2 as per the Governor’s order. Please call the station at 413-525-5430 to schedule an appointment.
Council on Aging
ServicesMeals on Wheels Program: The Council on Aging is providing meals for homebound seniors in East Longmeadow Mondays, Wednesday and Fridays. Please call 413-525-5436 to inquire about this program.
Curbside meal pick-up: This is available for town residents age 60+ on Mondays, Wednesday and Fridays. Please call 413-525-5436 to schedule a lunch pick up. Lunches must be reserved no later than 1:00 PM the day before.
Emergency Food Pantry and Mobile Food Pantry Programs: The Council on Aging’s onsite Emergency Food Pantry is open to ALL town residents by appointment only Monday- Friday. The Mobile Food Pantry is available by appointment only for homebound residents in need of assistance who are lacking support. To schedule a safe and confidential pick-up or delivery, please call 413-525-5436.
Community Outreach: Our social services coordinator is here to provide assistance to elders and their caregivers. Please call 413-525-5436 to schedule an appointment.
Tri-Town Trolley: The Tri-Town Trolley has resumed senior transportation services. The trolley is available Monday - Friday from 9:00 AM - 3:00 PM. Please call 413-525-5412 for updated information about our ride services and to schedule an appointment.
Equipment Loaning Closet: The Council on Aging has a medical equipment loaning closet with walkers, wheelchairs, canes and more. If you are in need of medical equipment, please call 413-525-5436 to see what is available.
StaffingReduced on-site staff / Staff working from home
Inspections: Routine inspections have resumed. Any inspections to educate or enforce compliance with the Governors orders relative to Covid-19 are happening on an as-needed basis.
Trash: Trash concerns are still being addressed by our Recycling Coordinator. She can be reached at 413-525-5400x 1108. She is working remotely so leave a message and she will call you back.
CoVid-19: The Director of Public Health is in the office daily and working closely with the Town Manager and Emergency Management Director to continue to prepare and address the issue of Covid-19. If you have any questions or concerns please call the Covid-19 hotline at 413-486-9000.
Get Covid-19 and other health related updates on the Health Department web page, Facebook and Twitter.
The Health Department has been getting a lot of calls about the lack of social distancing happening throughout town. Social distancing is the practice of reducing close contact between people, but it is much more than just ensuring a distance of 6 or more feet from others. Gathering in groups throughout town in areas such as parks or the bike trail but keeping 6 feet is not the intent of social distancing. In the simplest of terms, stay at home as much as possible and leave only for essential needs.
By minimizing the amount of close contact we have with others, we can reduce our chances of catching COVID-19 and spreading it to our loved ones, but it has a much larger goal and impact as well. You may have heard the term "Flatten the curve" recently, what that means is we slow the amount of people infected at a given time to keep need for medical within the capacity of our healthcare system. This also allows medical facilities the capacity to respond to everyday health needs such as heart attacks and car accidents.
If you have questions on the best way to practice social distancing for you or your family please contact the Covid-19 hotline at 413- 486-9000
On-site office staff
Transfer Station: OPEN normal hours
ServicesDump stickers: Still being sold, Call 525-5400 x1200, or mail check for $50 to 60 Center Square Attn: DPW Dump Sticker or drop in Town Hall Dropbox
Billing/Applications/Permits: Still being processed, call 525-5400 x1200 or email DPW-Office@eastlongmeadowma.gov
Student Chromebook Loans: For grades k-2 email firstname.lastname@example.org with Student Name, Grade, Teacher Name, for grades 3-12 complete 1:1 loan agreement forms available at www.eastlongmeadowma.gov/1to1 and scan/send a picture of completed forms to email@example.com. Make sure to leave contact information and we will respond with pick up procedure.
Staff/Student/Employee Technology Support: please open tickets by emailing firstname.lastname@example.org We will work with you to create remote sessions to resolve your issue, if we need in-person contact, we will follow up with the appropriate procedure.
To be added to our alert system: Visit www.eastlongmeadowma.gov/enroll to enroll in our community alert system
StaffingAssessing staff is available by phone or email
Assessing Questions: Email: email@example.com or firstname.lastname@example.org (In the subject line indicate the subject matter). Phone: 413-525-5400 Ext. 1600- all calls will be returns as soon as possible
Updated Property Record cards are online: https://eastlongmeadow.maps.arcgis.com/apps/webappviewer/index.html?id=d218166035814c2b83d3313219dc3036
Most applications can be submitted via email-please remember to sign an application and attach (scan or photo) the required documentation if warranted. Here is an example of some application forms:
The Assessors webpage has many forms that can be downloaded and helpful information which may help answer some of your questions https://www.eastlongmeadowma.
StaffingReduced on-site staff / rotating on-site schedule
ServicesVital Records (Birth/Death/Marriage): Residents can request via mail, email (email@example.com), drop box outside Town Hall, or fax (413-525-0022). Accommodations will be made for urgent needs.
Dog Licenses: Residents can request via mail, email (firstname.lastname@example.org), drop box outside Town Hall, or fax (413-525-0022).
Business Certificates: Residents can request via mail, email (email@example.com), drop box outside Town Hall, or fax (413-525-0022).
Elections: If residents wish to register to vote or change their voter status (address, name or party), please contact the Clerk’s office.
Department of Planning and Community Development
StaffingReduced on-site staff/ Staff working from home
The Planning & Community Development Department is accepting land-use applications. All land-use public meetings are being conducted via Zoom webinar. All webinars are recorded and made available on the ELCAT YouTube channel.
The Planning Board/Zoning Board of Appeals/Conservation Commission webpages have many forms that can be downloaded and have helpful information which may answer some of your questions
Please feel free to email the department director with any questions: Bethany.Yeo@eastlongmeadowma.gov (In the subject line indicate the subject matter). Phone: 413-525-5400 Ext. 1700 - all calls will be returned as soon as possible
Permit applications: Permit applications can be mailed in to the office or dropped off at the Town Hall drop box (black box at the main entrance of Town Hall) for review & processing.
Inspections: Phone calls can be made to the office or inspector for scheduling.
StaffingA minimum of 2 staff members are in the office every business day, Mon-Fri 8-4
Telephone Questions: 413-525-5400 Ext# 1050 - If staff members are busy helping others, please leave a detailed voicemail and someone will get back to you as soon as possible.Payment Options: Town Hall dropbox (red or black box's on the brick wall at the main entrance of Town Hall), by Telephone at 413-525-5400 Ext# 1050, most bills are available to pay online and/or by mail. Mailing addresses; Town of East Longmeadow, Dept 6100, PO Box 4110, Woburn, MA 01888-4110 or Town of East Longmeadow, Attn: Collector/Treasurer, 60 Center Square, East Longmeadow, MA 01028. If you need to pay by cash please call the office for instructions.
Mail: Is being picked up daily from the Post Office.
StaffingOn-site staffing as needed
The library building remains closed to the public. Staff are offering curbside pickup of library materials and virtual programs for East Longmeadow residents of all ages.
Returns/Book Drop: The library's book drop is open for returns. We cannot accept donations at this time.
For more information, please visit the library's website at https://eastlongmeadowlibrary.org or call the library at 413-525-5400, ext. 1511.
ELCAT - Community Access Television
StaffingOn-site staffing as needed
Update community bulletins; provide video, public service announcements, notices, and information regarding East Longmeadow government when disseminated by town officials.
Channel 191 - Back on the air!
Channel 192 - Community bulletins; government information Broadcast of meetings recorded prior to March 12, 2020, will be discontinued as of Tuesday, March 24th. Meetings are still posted at our YouTube channel, elcat01028.
Channel 193 - Community Bulletins
The Human Resource team is working and can be contacted via phone (413) 525-5400 or email. Employment and/or benefit related questions or concerns should be directed to :
Elaine Grimaldi, HR Director - ext 1125 or firstname.lastname@example.org